Privacy Policy | Nexabot

1. Introduction

At Nexabot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated trading platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

Account registration information (name, email address, contact details)
Payment and billing information
Trading account credentials for connected brokers (encrypted and secured)
Communication records when you contact our support team
Usage data and trading activity logs

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our trading services
To process transactions and send related information
To send technical notices, updates, and support messages
To respond to your comments, questions, and customer service requests
To monitor and analyze trends, usage, and activities
To detect, investigate, and prevent fraudulent transactions and abuse

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes SSL encryption for data transmission, secure storage practices, and regular security audits. Your broker credentials are encrypted using AES-256 encryption and are never stored in plain text. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our platform
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. These help us improve your experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences, though disabling cookies may affect certain features of our Service.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements. Trading logs and activity data are retained for a minimum of 5 years for compliance purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and receive a copy of your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Object to or restrict processing of your data
Data portability rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our official Telegram channel or support email. We are committed to resolving any concerns you may have about your privacy.